Location: Bangalore/Pune, India
About Company
A global company specializing in Customer Experience (CX) services, Quality Assurance Audits, Business Consulting, and Customized Product & So ware Development. Founded in 2013 and headquartered in Jaipur, Rajasthan, focuses on Customer Experience, Process Compliance, and Audits. Their services empower organizations to enhance customer delight, maintain quality, and improve overall business performance.
Responsibilities
-The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and their resolution to identify process gaps.
-The QA is required to analyze reasons for customers calling The call center and suggest actions to reduce such calls
-The Quality Analyst’s study includes why The customer called the call center, call handling by the agent, promptness of revert, product knowledge as well as whether representatives are sticking to standard scripts or not
-Conducting calls & transaction based audits to the process adherence/compliance and customer experience
-Conducting analytics based on the overall interaction data dump and audit sample
-Preparing audit summary along with the summary of the findings with respect to different aspects of customer experience & compliance
Requirements
-6+ months in call quality analysis or BPO.
-Fluency in English and one local language.
-Strong communication and analytical skills.
Share your cv on contact@hiringwingsconsultancy.com or WhatsApp @ 9823384487