{"id":731,"date":"2024-07-11T10:09:02","date_gmt":"2024-07-11T10:09:02","guid":{"rendered":"https:\/\/hiringwingsconsultancy.com\/?post_type=awsm_job_openings&#038;p=731"},"modified":"2024-07-11T10:09:02","modified_gmt":"2024-07-11T10:09:02","slug":"call-quality-analyst-2","status":"publish","type":"awsm_job_openings","link":"http:\/\/hiringwingsconsultancy.com\/?awsm_job_openings=call-quality-analyst-2","title":{"rendered":"Call Quality Analyst"},"content":{"rendered":"\n<p><strong>Location:<\/strong> Viman Nagar, Pune                                                                                                                                                              <strong>Position:<\/strong> Call Quality Analyst<\/p>\n\n\n\n<p><strong>Experience Required:<\/strong> Minimum 6 months in QA, Voice Process, Call Center, BPO, or any job involving customer calling.<\/p>\n\n\n\n<p><strong>Job Description:<\/strong><\/p>\n\n\n\n<p>We are seeking a detail-oriented Call Quality Analyst to join our team in Viman Nagar, Pune. The ideal candidate will have a minimum of 6 months of experience in quality assurance, voice process, call centers, BPOs, or any customer-calling role. You will be responsible for monitoring and evaluating the quality of inbound and outbound calls to ensure high standards of customer service and compliance with company policies<\/p>\n\n\n\n<p><strong>Key Responsibilities:<\/strong><\/p>\n\n\n\n<p>-Monitor and evaluate inbound and outbound calls for quality assurance.<br>-Identify areas of improvement and provide constructive feedback to call center agents.<br>-Maintain accurate records of call evaluations and feedback sessions.<br>-Ensure compliance with company policies and industry regulations.<br>-Collaborate with the training team to enhance call quality and customer satisfaction.<br>-Prepare and present reports on call quality metrics to management.<\/p>\n\n\n\n<p><strong>Qualifications:<\/strong><\/p>\n\n\n\n<p>-Minimum of 6 months of experience in QA, Voice Process, Call Center, BPO, or any customer-calling role.<br>-Strong analytical skills with attention to detail.<br>-Excellent communication and interpersonal skills.<br>-Proficiency in MS Office, particularly Excel and Word.<br>-Ability to work independently and as part of a team.<br>-Strong problem-solving abilities and a proactive approach to tasks.<\/p>\n\n\n\n<p>Interested candidates can send their updated CV to contact@hiringwingsconsultancy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Location: Viman Nagar, Pune Position: Call Quality Analyst Experience Required: Minimum 6 months in QA, Voice Process, Call Center, BPO, or any job involving customer calling. Job Description: We are seeking a detail-oriented Call Quality Analyst to join our team in Viman Nagar, Pune. The ideal candidate will have a minimum of 6 months of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-731","awsm_job_openings","type-awsm_job_openings","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/hiringwingsconsultancy.com\/index.php?rest_route=\/wp\/v2\/awsm_job_openings\/731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/hiringwingsconsultancy.com\/index.php?rest_route=\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"http:\/\/hiringwingsconsultancy.com\/index.php?rest_route=\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"http:\/\/hiringwingsconsultancy.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"http:\/\/hiringwingsconsultancy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}